SUPPLIERS OF QUALITY MASONRY / CONCRETE TOOLS AND ACCESSORIES
FOR THE HARDEST WORKING INDUSTRY IN THE USA

Shipping FAQS
Since we are in stock on our items we are able to get your order shipped usually in one or two days. So if you are in Portland, Maine or Portland, Oregon we will get your supplies to you quickly so you can get the job done.

How do I determine the shipping cost on an item? Simply add the item(s) you would like to your cart, and enter your shipping zip code in the space provided. Once you submit your zip code, the website will pull up shipping costs automatically for any items in your shopping cart.
Do you offer free shipping? We strive to have the lowest price on all of our products, which means we don't include shipping costs in the product price. Because of this, shipping is an additional charge for all orders. We don't add any handling fees to the costs quoted by UPS.com for any order placed through our website.
Where do your shipping charges come from? We get our shipping costs directly from UPS website based upon the shipment weight and delivery location. We send all shipments with tracking (UPS).
What shipping methods do you use?  We currently offer UPS shipment options. Our web server automatically contacts the UPS computers to determine the current rates and provides you with shipping cost once you add a product to your cart and enter your delivery zip code. These rates are based upon the weight of the items being shipped.
How long will it take to get my order? We normally ship all orders within one - two business day of the date the order is placed. If we do not have an item in stock, we will then attempt to ship the items directly from the manufacturer. If this is the case with your order, the status will be updated to "Direct Shipment from Manufacturer." Typically, this adds 1 - 2 days to the time it takes to ship out, and the actual transit time could be more or less than the estimate on the website.
Once we have shipped your item, if you're sending via UPS there is a guaranteed delivery time.
UPS does not count weekend days as days towards delivery. Ground is typically 1- 5 days from the shipping date (See diagram above), depending upon location. An estimate is given at the time of your order. Please keep in mind that the day an item is shipped is not included in the counting.
Cancellations or Changes: We understand plans change and orders sometime need to be canceled or changed. During regular business hours, you can cancel your order by simply phoning us AND CONFIRMING with an email before the expected shipping time.  Please try and reach an agent.  Please do not leave cancellations on the voice mail.  During busy periods, after hours and weekends, to cancel your order, just email us at getinfo@trusupply.com. Please include your order number.  
Orders which are not yet shipped can be cancelled without penalty. SHIPPED orders cannot be immediately cancelled. First they must be received and then returned for credit.  Refused deliveries or undeliverable shipments will be charged freight, handling fees, and a restocking fee.  Credit to your account occurs once products are received back and inspected by us.
Changes: We can REMOVE items from your order only.  Additions and item substitutions are best handled by canceling the entire FIRST order, and placing a new SECOND order.  In this case, you will receive 100% credit on the first order (if its not shipped).  Cancel or remove items from the first order as noted above.
Non-Returnable Items: Any item sold by the foot (cut to length). Any item with a special color, other than stocked colors. Non-returnable items include backer rod by the foot, EPDM by the foot,  custom color snow guards, custom-color roof screws, tint packs, special or custom tinted products. BUYER SHALL BE RESPONSIBLE FOR ALL COSTS AND WORK-IN-PROCESS FOR SPECIAL ORDERS THAT ARE CANCELLED PRIOR TO SHIPMENT. MOST special order items have additional shipping lead-times.

© 2017 by Tru Supply Company, LLC All rights reserved

5 Combes Drive Manhasset, NY 11030 | Phone: 646-736-7330 | Fax: 516-627-7078


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